There are good examples eg Harvey Norman, Coles, Woolies Bunnings etc but the majority of shops really can’t be bothered to take my money.
Myers is the classic example but even with staff in small shops my wife or I seem to be invisible.
A few years ago now but my local newsagent was hopeless until one day I spoke a bit louder and said ” sorry to interrupt your social life but will you take my money please”
The relatively new owner gave me a rather sheepish look and since that day, to his credit, his service (and his business) has improved noticeably.
It also seems to me that there are way too many shops selling women’s clothes and far too many coffee franchises ripping off hard working folk trying to get ahead in life.
Some of the lies spun to these poor folk are disgraceful and the people taking their money should be charged with fraud.
It could also be said that the classic situation of parents buying a franchise so the kids have a job (even if adult kids) is often a disaster as well.
In our local shopping centre a family set up a new Cold Rock Ice Creamery, they are not even taking enough to pay the rent let alone get wages.
If his DD had been thorough, he would have been told that Wendies closed down and the juice bar even gave up selling ice cream as a side line as it all went stale.
I do not know how much they paid but $250k is mentioned in online searches, those same searches would have shown quite a few disgruntled CR owners out there.
I agree that online purchases do make it harder but if your website is any good then it can save you quite a lot of time in the store. We quite often do our research looking for stock and info then simply walk in and buy it.
If you wish to stay in business then you must try harder, when people walk into a shop and look around for staff the staff should have been watching for that moment and zoom in for the sale.
Product knowledge and enthusiasm can increase turnover by 20 or 30% IMO and that will take a dying business and turn it around very quickly.
Nothing is foolproof but busy, happy staff make a hell of a difference
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