© Reuters. Southwest Airlines passengers wait in line at the baggage services office after U.S. airlines, led by Southwest, canceled thousands of flights due to a massive winter storm which swept over much of the country before and during the Christmas holiday weeke
WASHINGTON (Reuters) – The U.S. Transportation Department (USDOT) said Tuesday it is forwarding thousands of consumer complaints stemming from Southwest Airlines (NYSE:) massive December flight disruptions to the airline as part of its ongoing investigation.
Southwest canceled over 16,000 flights between Dec. 22 and Dec. 31. USDOT said it is directing Southwest to provide substantive responses to all consumer complaints within 60 days, as required by federal regulations. The agency has repeatedly vowed to hold Southwest accountable if it fails to adhere to the promises made to reimburse passengers.
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