© Reuters. FILE PHOTO: People wait in long lines for the Southwest Airlines check-in counters at Phoenix Sky Harbor International Airport where flight delays and cancellations stranded passengers in Phoenix, Arizona, U.S. December 26, 2022. Joe Rondone/USA Today N
CHICAGO (Reuters) – Southwest Airlines (NYSE:) Chief Executive Bob Jordan said on Thursday the company will carry out a thorough review of the disruption from a winter storm that forced it to cancel nearly 16,000 flights.
“Restoring the trust of our customers and employees is everything to us,” he said in a video message. Jordan also said the airline has made “great progress” in processing tens of thousands of refunds and reimbursements a day.
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