I wish to tell you about an unexpected effect when I reacted to an alert you sent me:
I was asked to update my communication preference (email) for a new share I bought recently (EOS). The web page that opened for me showed a tick box instruction to use the same email address as for all my other shares. I simply ticked it and sent the page off (Enter) to be processed.
The confirming email you sent back to me listed every share I have ever owned; see below.
This has happened before, and a few days later, I received scores of individual letters, one for each stock, informing me that my new email address had been recorded.
I would assume you knew (or could at least have found out) that the preference hadn’t changed for any of them. Why then tell me, by individual letter with Australia Post postage, something we both knew? And why include stocks with zero balance that haven’t been in my portfolio for years?
Should the same happen again, my Secretary will scream and the shredder will again work overtime.
Sorry for bothering you. I hope this email finds you and I don’t have to send a printout by Snail Mail. I had to guess your email address because your “Contact Us” only links to your Online persona, and in that incarnation, you don’t appear to understand what I’m trying to get across to you.
Kind regards,
(s/ pixel)
On 16/12/2015 16:40, Computershare Web Service wrote:
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> Dear (pixel),
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> Thank you for your recent visit to Investor Centre, Computershare’s online self-service account management tool.
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> Please do not reply to this email. This mailbox is not monitored and you will not receive a response.
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> This e-mail is your acknowledgement that on Wednesday, 16 December 2015 at 07:39:30 PM AEST, you completed the following transaction(s):
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> Communication Preference Update
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> Please keep the reference number(s) below should you need to make any inquiries.
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> To contact us with any questions, or for additional assistance regarding your account, please visit www.investorcentre.com/contact.
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> This email and any files transmitted with it are solely intended for the use of the addressee(s) and may contain information that is confidential and privileged. If you receive this email in error, please advise us by return email immediately. Please also disregard the contents of the email, delete it and destroy any copies immediately.
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> Computershare Limited and its subsidiaries do not accept liability for the views expressed in the email or for the consequences of any computer viruses that may be transmitted with this email. This email is also subject to copyright. No part of it should be reproduced, adapted or transmitted without the written consent of the copyright owner.
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