|
Support Tips
Click here for a full list of technical FAQS.
To check which version of
Internet Explorer (IE) you are currently using:
From your web browser, click on
the 'Help' tab from the top navigation (above your tool bar)
and click on "About Internet Explorer" A small window will
appear and the first line should tell you what version you
are running.
To download the latest version of IE (it's free!):
click
http://www.microsoft.com/ie
To check or change your monitor resolution:
Click the "Start" button on
your desktop, choose "Settings", select "Control Panel",
double click "Display", and select the "Settings" tab.
Depending on which Windows operating system you have, an
area of the screen before you will be labeled as the "Screen
Area" (Windows 98, 2000, or XP), "Desktop Area" (Windows 95
or NT), or "Display Area". Within that area of the screen,
move the slider bar to read "1024 by 768 pixels".
Windows 95, 98, 2000, XP users:
Click on the "Apply" button. A
dialog box will pop up indicating that Windows will now
apply the new desktop settings, but if the settings do not
appear correct, the original settings will be automatically
restored in 15 seconds. Follow the instructions displayed.
Windows NT users:
Click on the "Test" button. It
is critical that Windows NT users perform this test before
proceeding. A dialog box will pop up indicating that Windows
will now test the new "mode". A test picture will appear and
disappear. A new dialog box saying, "Did you see the test
bitmap correctly?" appears. Follow the instructions
displayed.
Please note:
If you cannot set your resolution to at least 1024 x
768, although you will be able to access the functionality
of the FOREX.ca trading system, the screen shown within your
browser will not look the same as the screen shown on the
first page of the User Guide. Furthermore, the lower your
resolution is set, the more difficulty you will experience
in using various parts of the trading system screen.
Accessing
through a firewall:
If you are using the
FOREX.ca trading system within a company network, please
contact your technical support staff. If you are using the
trading system from within a small business office or home,
please contact your ISP's technical support staff. In either
case, please request that the following ports be opened:
FOREXTrader
|
Protocol |
Address |
Port |
|
|
|
TCP |
67.151.132.41
67.151.132.65 |
1999, 3020 |
|
|
|
TCP |
67.151.132.45 |
2020 |
|
|
|
TCP |
206.161.164.238 |
1000 |
FOREXTrader.web
|
Protocol |
Address |
Port |
|
|
|
TCP |
67.151.132.41
67.151.132.65 |
900, 3020 |
|
|
|
TCP |
206.161.164.238 |
1000 |
|
