How many versions of FOREX.ca's trading platform are available?


FOREX.ca clients have access to both an HTML browser based and Java based version of the dealing platform. Both platforms offer you a secure and robust environment in which to trade and manage your account.

FOREX.ca's browser based trading platform may be accessed anytime and from anywhere with internet access, no download or installation is required. The Java based platform requires a one time installation and provides tick by tick position management.

Both platforms track all trading activity, P&L and margin analysis and feature integrated charting tool, news and analysis one single screen.

For more information on our trading platforms, click here.
 

How do I clear the cache for Internet Explorer?

1. Exit out of the browser by closing all open Internet Explorer windows.

2. Click on "Start", then click on "Settings" (Windows 98/2000), then "Control Panel."

3. Click "Internet Options."

4. In the general tab section, click on "Delete Files" then "OK."

5. Then click "OK" to close the settings box.

What operating systems are supported by the FOREXTrader platform?

 

Windows: 95OSR2, 98, ME, NT, 2000, and XP are all supported.
Macintosh: If you are running OS X, please email support@forex.ca for more information.
 

What are the PC system requirements for accessing FOREXTrader?


You should be using Internet Explorer v5.x or higher

Your PC Setup should be:
· Processing speed of 1Ghz or higher
· Monitor resolution set at 1024x768 or higher
· Windows 2000/XP
· 256MB of RAM

Internet Connection:
· 56Kbps or higher
*AOL users: AOL users can connect to the Internet with AOL, but must use Internet Explorer v5.0 or higher to access FOREX.ca's trading system.
 

How do I clear the JAR Cache?

1. Click on the Start Button

2. Click on Settings (Windows 98/2000 Only)

3. Click on Control Panel

4. Click on the Java Plugin Icon

5. Click on the "Cache" tab, then click on "Clear Cache."

6. Hit "OK", then close out the window and the control panel.

How do I download the software required for the FOREXTrader platform?

Installation Instructions
The trading platform utilizes Sun's Java Runtime Environment (JRE).

First time users must install the JRE before attempting to login to the system.

STEP 1: Click on the following link to install the Java Runtime Environment  ...

Install the Java Runtime Environment

STEP 2: Your web browser will automatically start the JRE download. Follow the online instructions - selecting 'Open' - and then selecting 'Next' until the process is finished.

STEP 3: Once you have successfully installed the JRE, go to http://www.forex.ca and click on 'LoginCentre'. Please have your User ID and password (emailed to you separately) ready; they are required to login to the system.
 

** The JRE download bundle includes the Java 2 Runtime Environment with Java Plug-in software.

** If these components are already installed, Internet Explorer will automatically load the platform necessary to run FOREX.ca's dealing software. Load time for the platform on a 56k modem is approximately 1 minute.

Once you have installed the plug-in and platform you will not be required to do so again.

If you do not have 'Java 2 Runtime Environment Standard Edition v1.4.2_10' installed, Internet Explorer will prompt you to install it.  If IE does not automatically prompt you to install these components, you may install the files directly at http://javashoplm.sun.com/ECom/docs/Welcome.jsp?StoreId=22&PartDetailId=j2re-1.4.2_10-oth-JPR&SiteId=JSC&TransactionId=noreg.

Load time is approx. 15 min. on a 56K connection.
 

How do I log into the FOREXTrader platform?

In order to log into the FOREXTrader platform dealing platform, go to www.Forex.ca and click on LOGIN CENTRE. Here you will find the ForexTrader Login button.

For your convenience, you may continue to use your existing User ID and Password on either platform.

I can't see rates in the FOREXTrader platform?


If you see no rates at the top of the trading platform, you have a firewall that restricts traffic over certain ports. You need to modify it to allow traffic on the following ports via TCP:

1000, 1999, 2020, 3020
(Click here if you need destination addresses and protocols)

If you are logging in from a corporate environment, this is most likely the reason you cannot see rates. Also, certain Internet Security programs have firewall functionality as well, and can be the cause of rates not being seen.

If it is determined that a firewall is blocking your traffic, contact your network administrator or software manufacturer and give them this information. They should be able to help you out.

Please note, we do not support operation behind a proxy at this time.
 

What are the system requirements for accessing FOREXTrader.web?


You should be using Internet Explorer v5.x or higher

Your PC Setup should be:
· Processing speed of 500Mhz or higher
· Monitor resolution set at 1024x768 or higher
· Windows 98SE/ME/2000/XP
· 128MB of RAM for Windows 98SE/ME; 256MB of RAM for Windows 2000/XP

Internet Connection:
· 56Kbps or higher
*AOL users: AOL users can connect to the Internet with AOL, but are recommended to use Internet Explorer v5.0 or higher to access FOREX.ca's trading system.
 

I don't see anything when I click on the logon button?

If you click on the logon button and nothing appears, you may have a pop up blocking software installed. The FOREX.ca trading platform launches itself into a new window, which some pop up blockers may identify as a popup. In order to view the trading platform, you will have to either disable your blocker software or add FOREX.ca to the list of sites your software will allow popups to originate from.

Sometimes a blocker may be installed without your knowledge. You may have to check your list of installed programs and see if there is a program listed that sounds like it could be a Popup Blocker. To do this, click on the "Start" button, then click on "Settings" on Windows 98/2000, then click on "Control Panel". Double-click on the "Add/Remove Programs" icon, and it will bring up a list of the software on your computer.

I can't see rates in the FOREXTrader.web platform?


If you see no rates at the top of the trading platform, please try the following steps.

Before doing any of these steps, make sure you've closed out all previously open Internet Explorer windows, then open a new copy.

1) Check your Internet Security settings.

Your internet security settings may be set on "High" or "Custom Level" which is restricting you from receiving the rates.

In Internet Explorer, click on the "Tools" option at the top of the window, adjacent to your "Favorites". Click on "Internet Options". There is a tab labeled "Security", click on it. Then you should see a button labeled "Default Level". Click on that, then click on "Apply", and then "OK".

After you do this, try to log into the trading platform on our home page. You should see a window that looks like this:



Click on the "Yes" button to install our software, and then you should be able to see rates. If you do not get this box, please continue onto step 2.

2) Install the Microsoft VM

The Microsoft VM is necessary to receive our rates, it is a software component that usually comes with Windows but sometimes is omitted. To install it, click on the foloowing:

MicroSoft VM

---------------------------

JRE 1.4.2_10

On this page, there is one link to the software. Click on it, then when the dialog box opens up, click on "Open" or "Run This Program From Here" and click OK, depending on your version of Internet Explorer.

After the download, which will be from 1 minute to 10 minutes depending on your Internet Connection, click "Yes" to install the software. You will then be prompted to restart your machine. If you see the box labeled in the screenshot above, but still don't get rates, continue onto step 3.

3) Update your copy of Internet Explorer

Older copies of Internet Explorer have problems with our platform since it requires a high level of complexity to achieve interactive trading. This is a free download, and can be started by visiting here:

http://www.microsoft.com/ie

Click on the "Download Now" link in the center of the page.

This will be a long process, so you should allot about 1-2 hours of time for your machine to complete this process, followed by a restart. Then try to log into the trading platform from our homepage.

If you see the screen above, but still don't see rates, step 4 is the most likely answer.

4) Firewall Modification

If you have a firewall that restricts traffic over certain ports, you need to modify it to allow traffic on the following ports via TCP:

900, 1000, 3020
(Click here if you need destination addresses and protocols)

If you are logging in from a corporate environment, this is most likely the reason you cannot see rates. Also, certain Internet Security programs have firewall functionality as well, and can be the cause of rates not being seen.

If it is determined that a firewall is blocking your traffic, contact your network administrator or software manufacturer and give them this information. They should be able to help you out.

Please note, we do not support operation behind a proxy at this time.
 

The trading platform did not automatically launch in my browser?

After signing up for a demo account, the FOREX.ca trading platform will automatically appear so you can get started trading right away. If you did not see it, you might have a pop up blocker installed. The FOREX.ca trading platform is launched into a new window, which some pop up blockers might identify as a popup. In order to view the trading platform, you will have to either disable your blocker software or add FOREX.ca to the list of sites your software will allow popups to originate from.

Sometimes a blocker may be installed without your knowledge. You may have to check your list of installed programs and see if there is a program listed that sounds like it could be a Popup Blocker. To do this, click on the "Start" button, then click on "Settings" on Windows 98/2000, then click on "Control Panel". Double-click on the "Add/Remove Programs" icon, and it will bring up a list of the software on your computer.

After checking for popup blocking, you can click here to try logging into the platform again with the User ID and Password you received in your email.