Why can't I see rates/charts on FOREXTrader?

 

Several reasons could explain why you are unable to see rates/charts on FOREXTrader:

• You may need to clear your Java cache

• You may have a firewall that is restricting traffic over certain ports

• You may not be running a supported version of Java

1. Clear the JAR Cache

1. Click on the START Button

2. Click on SETTINGS (Windows 98/2000 Only)

3. Click on CONTROL PANEL

4. Click on CLASSIC VIEW

5. Click on the JAVA PLUGIN Icon

6. Click on the "CACHE" tab, then click on "CLEAR CACHE"

7. Click "OK"

2. Firewall Modification

If you have a firewall that restricts traffic over certain ports, you need to modify it to allow traffic on the following ports via TCP:

1000, 1999, 2020, 3020
(Click here if you need destination addresses and protocols)

Corporate Users: Most corporate users access the internet through a firewall. This is most likely the reason you cannot see rates. Contact your network administrator if you wish to access our trading software via your corporate network.

Also, certain Internet Security programs have firewall functionality as well, and can be the cause of rates not being seen.

Please note, we do not support operation behind a proxy at this time.

3. Download FOREXTrader software (Java)

Before installing a supported version of Java, please remove any existing version(s) of the Java Runtime Environment from your PC. You can do this by going to the Control Panel, clicking on Add/Remove Programs and uninstalling Java from there. The platform may not function correctly if there are multiple versions of Java coexisting on your PC.

We currently recommend version 1.4.2_10 of the Java Runtime Environment, which can be downloaded below.

Step 1: Click on the link: Install the Java Runtime Environment (JRE)
Step 2: Click 'Run'
Step 3: Click 'Next' each time you are prompted, until the process is finished.

For more detailed step-by-step installation directions, use this guide.

Once you have successfully installed the JRE, go to the login page and log into the trading platform.

Why can't I log in to FOREXTrader.web? I enter my User ID and password and click "Login" but nothing happens.

 

You may have a pop up blocker installed. FOREXTrader.web launches itself into a new window, which some pop up blockers may identify as a popup. For example, if you use Internet Explorer 6, the built-in pop-up blocker is turned on by default but can easily be disabled for a trusted site.

To access FOREXTrader.web with a pop up blocker installed, you must either:

1. Add FOREXTrader.web's addresses to your list of Allowed/Trusted Sites

2. Temporarily Bypass the Pop Up Blocker

Please choose your Pop Up Blocker or Browser type from the list below and follow the instructions:

Internet Explorer
Toolbar Pop Up Blockers
Firebox

Netscape 7.2

Internet Explorer Users

(If you use Internet Explorer with a Windows XP operating system, the recent Service Pack 2 upgrade for XP installed a popup blocker in your browser.)

Choose from one of the following options to access FOREXTrader.web:

 

1. Add FOREXTrader.web as an Allowed Site:
   
    

   1. Open Internet Explorer.

   2. On the Tools menu, point to Pop-up Blocker, and then click Pop-up Blocker Settings.
      
      
      Internet Explorer Tools menu
      
       

   3. Type "demo.efxnow.com" in the Address of Web site to allow box.

   4. Click Add

   5. Type "ssl.efxnow.com" in the Address of Web site to allow box.

   6. Click Add
      
      
      Pop-up Blocker Settings window
      
       

2. Temporarily bypass your pop up blocker:
   
   It's also possible to bypass the pop up blocker on a case by case basis. Hold down the CTRL key while you click "Login". Make sure to hold down the CTRL key until the platform fully loads.

Toolbar Pop Up Blockers

(e.g. Google, MSN, Yahoo!, Dogpile, Alexa, Search, Altavista and Ad Aware)

To temporarily bypass pop up blockers associated with toolbars, simply hold down the CTRL key while you click on "Login". Hold down the CTRL key until the platform fully loads.

Firefox

Firefox has a built in pop-up blocker as part of its design. To allow pop-ups on trusted sites, open the browser:

1. Click on the TOOLS tab

2. Select OPTIONS

3. Click on WEB FEATURES (at left)
   
   
   
    

4. Click on Allowed Sites

5. Type demo.efxnow.com and click on Allow

6. Type ssl.efxnow.com and click on Allow
   
   
   
    

7. Click OK.

Netscape 7.2

To allow pop ups from FOREX.ca:
 

1. Click on TOOLS

2. Click POPUP MANAGER

3. Add "demo.efxnow.com" to the list of websites on which you would like to allow pop ups

4. Add "ssl.efxnow.com" to the list of website on which you would like to allow pop ups
   
   * This will add the site to your list and pop-ups will be allowed from then on any time you visit that page

* Note: If you already have a site in your "allowed" list, but still can't access it through "OneStop" - try entering the address for the site you need directly into the browser's address line.

 

I can't see my rates in the FOREXTrader.web platform?


 

Several reasons could explain why you are not receiving rates on FOREXTrader.web:

• Your internet security settings may be restricting you from receiving our rates

• You may need to install Microsoft Virtual Machine

• Your machine may be running an older version of Internet Explorer

• You may have a firewall that is restricting traffic over certain ports

Please close all open Internet Explorer windows, re-launch IE and follow the instructions:

1. Check your Internet Security settings

A "High" or "Custom Level" security setting will restrict you from receiving our rates.

To modify your settings:

After you do this, try to log into the trading platform. You should see a window that looks like this:



Click on the "Run" button to install our software, and then you should be able to see rates. If you do not get this box, please continue onto step 2.

2. Install the Microsoft Virtual Machine (VM)

The Microsoft VM is necessary to receive our rates; it is a software component that comes with earlier versions of Windows, but has been omitted from later versions. To install it, click on this link:

Click here to install Microsoft VM

After the download, which takes about 1 minute with a broadband connection, click "Yes" to install the software. You will then be prompted to restart your machine. If you see the box labeled in the screenshot above, but still don't get rates, continue onto step 3.

3. Update your copy of Internet Explorer to v5.0 or later

To check your version of Internet Explorer, Click on Help/About Internet Explorer. The browser version will be on the first line.

To upgrade your version of Internet Explorer visit,  http://www.microsoft.com/ie   This is a free download.

Click on the "Install Internet Explorer” link in the center of the page.

Once the process is complete, restart your computer and try to log into the trading platform. If you still can’t see rates, continue to step 4.

4. Firewall Modification

Personal PC Users: If you have a firewall that restricts traffic over certain ports, you need to modify it to allow traffic on the following ports via TCP:

900, 1000, 3020

(Click here if you need destination addresses and protocols)

Corporate Users: Most corporate users access the internet through a firewall. This is most likely the reason you cannot see rates. Contact your network administrator if you wish to access our trading software via your corporate network.

Please note, we do not support operation behind a proxy at this time.

System Requirements


 

Insufficient hardware or a slow internet connection may affect optimal performance of the trading platform.

FOREXTrader - Java Edition
 

• Supported Browsers: Internet Explorer v5.x or higher, Netscape v6 or higher, Firefox, Mozilla or Opera

• Internet Connection: 56Kbps or higher

• System: Processing speed of 1Ghz or higher. 256MB of RAM

• Operating System:
  Windows: 95OSR2, 98, ME, NT, 2000, and XP are all supported.
  Macintosh: If you are running OS X, please email support@forex.com for more information.

• Monitor Resolution: 1024x768 or higher

FOREXTrader.web - HTML Edition
 

• Supported Browsers: Internet Explorer v5.x or higher

• Internet Connection: 56Kbps or higher

• System: Processing speed of 500Mhz or higher. 128MB of RAM or better

• Operating System: Windows 98SE/ME/2000/XP

• Monitor Resolution: 1024x768 or higher

*AOL users: AOL users can connect to the Internet with AOL, but are recommended to use Internet Explorer v5.0 or higher to access FOREX.ca's trading system.